Public Offer for the Provision of Access to the AKAConnect Platform (SaaS)

Version 1.2 · 30 September 2026

This document constitutes an official offer (a public offer) by AKACORP GLOBAL TECH LLC (the “Operator”) to enter into an agreement on the provision of access to the AKAConnect platform in accordance with Article 367 and part two of Article 369 of the Civil Code of the Republic of Uzbekistan.

The offer is addressed to legal entities, individual entrepreneurs and natural persons using the Platform in their professional activity.

Before beginning to use the Platform, you must read the text of this Offer in full. If you do not agree with its terms, whether in whole or in part, you should refrain from using the Platform.

Performing the actions specified in clause 2.1 constitutes full and unconditional acceptance of the terms of this Offer (Acceptance). From the moment of Acceptance the agreement is deemed concluded. In all matters not expressly provided for by this Offer, the parties shall be governed by the legislation of the Republic of Uzbekistan.

1. Terms and definitions

2. Acceptance and conclusion of the agreement

2.1. Acceptance of this Offer is effected by the Client registering on the Platform’s website and confirming its email address by means of the link sent to it.

2.2. The agreement is deemed concluded from the moment the action specified in clause 2.1 is performed, in accordance with part four of Article 370 of the Civil Code of the Republic of Uzbekistan.

2.3. The written form of the agreement is deemed observed in accordance with parts four and five of Article 366 of the Civil Code of the Republic of Uzbekistan.

2.4. The Client agrees that signing in with the login issued for the Workspace and a code from the User’s authenticator application — or, for accounts created before passwords were removed, a confirmed email address and password — constitutes necessary and sufficient identification and is recognised as a method of electronic confirmation within the meaning of part seven of Article 14 of the Law of the Republic of Uzbekistan “On Electronic Commerce”. Actions performed using an account are deemed performed by the relevant User and by the Client.

2.5. The current version of the Offer is permanently available in full on the Platform’s website.

2.6. Before making a payment by bank card, the Client separately confirms in the Platform interface that it has read this Offer and the Privacy Policy and accepts their terms. Without such confirmation, proceeding to the “Pay” action is not possible.

2.7. Details of the confirmation (date, time, document version, invoice identifier) are retained by the Operator and provided on request from the Client, the acquiring bank or an authorised body.

2.8. Where the Client is a natural person acquiring the service for purposes unrelated to entrepreneurial activity, the Law of the Republic of Uzbekistan “On the Protection of Consumer Rights” additionally applies to the relations between the parties, and the terms of this Offer may not place such a Client in a worse position than that established by law.

2.9. Where clause 2.8 applies to the relations between the parties, the Operator provides the Client, before the agreement is concluded, with the information required by Articles 5, 6 and 28-1 of the Law of the Republic of Uzbekistan “On the Protection of Consumer Rights”, to the extent appropriate to a service supplied in electronic form: the Operator’s full name and registered address (Section 26); the principal characteristics of the service (Section 3); the price and payment terms (Section 9); the procedure for providing the service (Section 10); the procedure for cancelling the service and obtaining a refund (Section 11); the procedure for submitting and handling complaints (clauses 11.10 and 24.2). This information is available on the Platform’s website before payment is made.

3. Subject matter

3.1. The Operator grants the Client the right to use the Platform as a service (SaaS) to the extent of the selected Tariff, and the Client undertakes to pay for the service and to use it in accordance with this Offer.

3.2. The service comprises, depending on the Tariff:

• creation and maintenance of a Workspace;
• connection of Channels for receiving enquiries;
• a unified enquiry inbox, tickets and tasks;
• customer and lead records;
• a knowledge base and automation rules;
• an AI assistant and document recognition (OCR);
• analytics and reporting;
• integrations and API access;
• management of Users, roles and departments.

3.3. The service is provided in electronic form, remotely, over the Internet. No physical media are supplied, no software is installed on the Client’s equipment and no delivery takes place.

3.4. The Operator is not a party to the relations between the Client and its End Users. The Operator is not responsible for the content of correspondence, for the quality of service provided by the Client, for the Client’s goods and services or for the Client’s performance of its obligations to its End Users.

3.5. The Operator does not guarantee that the Client will achieve any commercial results from using the Platform.

4. Registration, account and Workspace

4.1. Registration is carried out in one of two account types:

4.2. After registration a message containing a confirmation link is sent to the email address provided. For an Organisation the Workspace is created when that link is followed; for an Individual it is created at registration and the link confirms the address.

4.3. The first registered User becomes the Account Owner and the Client Administrator. Account Owner rights may be transferred to another User in the manner provided for in the Platform interface.

4.4. The Workspace name is generated by the Platform from the organisation name (or, failing that, from the email address) and is given to the Client together with the login for signing in. The Operator may change a name that is misleading, infringes third-party rights in means of individualisation or contains prohibited designations.

4.5. The Client warrants the accuracy of the information provided and undertakes to report any change within no more than 5 working days.

4.6. For Tariffs and features requiring verification of the Client (including payment by bank transfer against an invoice, a custom domain, or corporate terms), the Operator may request: the name and legal form, TIN/STIR, registered address, contact details of the authorised person, bank details, and licences and permits where the Client’s activity requires them.

4.7. The Operator may refuse registration or verification, stating the reason.

5. Users and roles

5.1. The Client independently creates Users, assigns them roles and departments and revokes access. The Operator does not manage the composition of the Client’s team.

5.2. The Platform supports roles with differing scopes of rights, including: Account Owner, Administrator, Manager, Team Lead, Agent, Lite Agent, Observer, Billing Administrator, Developer, Analyst. The set of roles and the scope of rights under each Tariff are stated on the pricing page. The creation of custom roles is available on Tariffs where this is expressly provided.

5.3. The Client is responsible for the actions of its Users on the Platform as for its own, including actions that result in Tariff limits being exceeded.

5.4. The Client must keep authenticator devices, keys and any passwords confidential and immediately revoke the access of any User who has ceased to be entitled to it.

5.5. The Client is the employer of its Users and is responsible for the employment-law grounds on which they are given access to the Platform. The personal data operator in respect of Users’ Platform accounts — registration data, roles, activity logs — is the Operator (the Privacy Policy, Section 2).

6. Tariffs, limits and scope of the service

6.1. Use of the Platform is subject to the selected Tariff. The current list of Tariffs, their prices, feature sets and limits is published on the pricing page of the Platform’s website and forms part of this Offer.

6.2. Limits apply to the following metered quantities: the number of Agents, the number of enquiries in a Billing Period, the number of artificial intelligence calls, the number of document recognition units, storage volume, the number of API calls, the number of connected Channels, the number of Workspaces.

6.3. Hierarchy of applicable values. The limit applied to a Client is determined in the following order of precedence, from lowest to highest: the Platform default → the Tariff value → an individual value agreed with the Client → a value set by the Client for a particular Workspace or User within the scope available to it. The interface indicates whether a value is inherited or set individually.

6.4. The Operator may change the feature composition of Tariffs and introduce new features. A feature is not withdrawn from a paid Tariff during a Billing Period that has been paid for.

6.5. The Operator may change Tariff prices, giving the Client at least 30 calendar days’ notice. Changes do not apply to a Billing Period already paid for.

6.6. Individual features may be provided in a limited mode to individual Clients or groups of Clients during testing. Such features are marked in the interface and are provided “as is”, without guarantees of availability.

7. Free Tariff and trial period

7.1. The Operator may provide a free Tariff with a limited set of features and limits. The terms of the free Tariff are published on the pricing page. The free Tariff does not require payment details to be provided.

7.2. The Operator may provide trial access to a paid Tariff for a defined period. The duration of the trial period is stated when it is activated.

7.3. On expiry of the trial period, access to the features of the paid Tariff ceases unless the Client has made payment. Workspace data is retained in the manner set out in Section 12.

7.4. The Operator does not charge automatically on expiry of a trial period without separate consent from the Client to recurring payments (clause 9.15).

7.5. The Operator may cease to provide the free Tariff to an individual Client where abuse is identified: the creation of multiple accounts by one person in order to circumvent limits, automated registration, or use of the free Tariff for resale.

8. Consumption metering, exceeding limits and add-ons

8.1. The Platform meters consumption of each metered quantity and displays it to the Client in the billing section of the Workspace.

8.2. The Operator notifies the Client of approaching a limit on reaching 50%, 75%, 90% and 100% of the limit value in a Billing Period.

8.3. On reaching a limit, the rule stated for the relevant quantity on the pricing page applies:

• soft limit — the service continues to be provided and the volume above the limit is charged additionally at the price published on the pricing page;
• hard limit — the relevant feature is suspended until the start of the next Billing Period, an upgrade of the Tariff or the purchase of an Add-on.

8.4. The Operator must state on the pricing page which rule applies to each metered quantity and the price per unit of volume above the limit. No additional charge may be raised in respect of a quantity for which no such price has been published.

8.5. Add-ons are purchased for the term of the current Billing Period and renew together with the Tariff unless the Client has cancelled them before the renewal date.

8.6. The consumption metering recorded by the Platform forms the basis for settlement. The Client shall submit objections to the metering within 10 working days of the date of the invoice; after that period the metering is deemed agreed.

9. Price, payment procedure and payment security

Price and payment methods

9.1. The price of the service is stated on the pricing page and in the Platform interface in the national currency — Uzbek soum (UZS) — inclusive of all mandatory payments. Where value added tax applies, it is stated as a separate line.

9.2. Payment is made on a prepayment basis for the selected Billing Period — a calendar month or year.

9.3. The Platform supports the following payment methods:

• online payment by bank card in the Platform interface;
• bank transfer to the Operator’s settlement account against an issued invoice — for legal entities and individual entrepreneurs.

9.4. Online payment is processed through the “Octo” payment service of Octobank JSC. Cards of the payment systems listed on the payment page of the Platform interface are accepted; that list corresponds to the payment methods enabled for the Operator by the acquiring bank.

9.5. Online payments are settled in the national currency — Uzbek soum (UZS).

9.6. Payment is made on the secure payment page of the acquiring bank. Card details are entered by the Client directly in the bank’s payment environment; the Operator does not obtain access to them.

9.7. The Client’s payment obligation is deemed performed from the moment the invoice amount is debited from the card and, in the case of bank transfer, from the moment the funds are credited to the Operator’s settlement account. The result of the transaction is displayed in the Platform interface and the subscription status is updated automatically.

9.8. The Operator does not charge the Client any commission or other additional fee for the use of a bank card. The price of the service does not depend on the method of payment.

9.9. Invoices, VAT invoices and acceptance certificates are generated in electronic form and are available to the Client in the billing section. Documents in electronic form are equivalent to documents in paper form in accordance with Article 14 of the Law of the Republic of Uzbekistan “On Electronic Commerce”.

Measures ensuring the security of transactions using bank cards

9.10. All pages of the Platform and of the website through which Client data is transmitted operate over the HTTPS protocol with TLS encryption and a valid SSL certificate.

9.11. The acceptance and processing of payment card details are carried out on the side of the acquiring bank and the “Octo” payment service, in an environment compliant with the requirements of the Payment Card Industry Data Security Standard (PCI DSS).

9.12. The Platform does not request, receive, store or transmit the full card number, the CVV/CVC code, the card expiry date or one-time confirmation codes. The Platform may retain only the masked card number (the first six and the last four digits), the name of the payment system and the transaction identifier — in order to display payment history and to examine disputed situations.

9.13. Every transaction is confirmed by multi-factor authentication of the cardholder — using 3-D Secure technology and/or a one-time password (OTP) sent by the issuing bank.

9.14. Transactions are monitored by the fraud monitoring systems of the acquiring bank and of the payment systems. A transaction bearing signs of fraud may be declined or suspended; the Client is notified accordingly in the Platform interface.

9.15. Card saving and recurring payments. Where the Client gives separate consent to saving a card for subsequent payments, a token is stored instead of the card details — a unique value generated by the bank which contains no card data and does not allow it to be reconstructed. Consent to a recurring charge on the renewal date is given separately, stating the amount and the frequency. The Client may delete a saved card and withdraw consent to recurring charging in the billing settings at any time; withdrawal takes effect in respect of future charges.

9.16. The Operator recommends that the Client and its Users: never disclose the one-time code received by SMS or card details to anyone, including employees of the Operator or the bank; make payments only in the Platform interface on the Operator’s official website; and, if an unauthorised transaction is suspected, contact the issuing bank immediately and block the card.

9.17. The Client is notified of, and agrees to, the Operator transferring to the acquiring bank the information necessary to execute the transaction, including the amount, the invoice identifier and the payer’s contact details, and, where a transaction is disputed, the documents and information confirming provision of the service.

10. Procedure for providing the service

10.1. Access to the paid Tariff is opened in the Client’s Workspace automatically after the payment is confirmed by the bank, and in any event no later than 1 working day from receipt of that confirmation. In the case of bank transfer — no later than 1 working day from the date the funds are credited to the Operator’s account.

10.2. The service is provided in electronic form. No physical media are supplied and no delivery takes place. There is no territorial restriction on provision of the service; settlement is carried out in the manner set out in Section 9.

10.3. The service is deemed provided for a Billing Period to the extent of the access granted. An acceptance certificate is generated at the end of the Billing Period and is deemed accepted if the Client has not submitted reasoned objections within 10 working days.

10.4. An upgrade of the Tariff takes effect immediately upon payment of the difference. The difference is calculated pro rata to the number of days remaining until the end of the current Billing Period.

10.5. A downgrade of the Tariff takes effect from the start of the next Billing Period. The Client must bring its consumption into line with the limits of the new Tariff before that date; otherwise clause 8.3 applies.

10.6. The Operator may engage third parties in providing the service (infrastructure providers, communication channel providers, artificial intelligence model providers), remaining liable to the Client for their acts within the limits set out in Section 20.

11. Cancellation, refunds and complaints

11.1. Cancellation of a card transaction. A payment made online by bank card and cancelled by the Client within 24 hours of payment is cancelled in full: the card transaction is voided and the amount is returned to the card in full. The right to cancel does not depend on whether access to the paid Tariff was opened during those 24 hours under clause 10.1.

11.2. Termination after the start of a Billing Period. The Client may at any time cease further use of the paid Tariff. The Operator refunds the payment for whole unused calendar months of the period paid for; payment for a calendar month that has commenced is not refunded.

11.3. Where the Operator has not provided the access paid for, the payment is refunded in full.

11.4. Payments for Add-ons and for volume consumed above a limit are not refundable in respect of the volume actually consumed.

11.5. A refund of a payment made by bank card is made only to the card from which the payment was made. A cash refund of such a payment is not made. A refund of a payment made by bank transfer is made to the settlement account from which the payment was received.

11.6. A refund request is submitted by the Client through the support section of the Workspace or to the email address [email protected]. The request shall state the invoice identifier, the date, the amount and the reason for the refund.

11.7. A request is reviewed within no more than 15 working days. Where the request is found to be justified, the Operator sends a refund instruction to the acquiring bank no later than 3 working days from the date of the decision and notifies the Client of the date the instruction was sent.

11.8. The time taken for the refunded amount to be credited to the card is determined by the bank that issued the Client’s card and by the payment system rules. The Operator has no influence over that period.

11.9. Bank and payment system fees on a refund are not passed on to the Client: the Client is refunded the amount actually paid by it for the part of the service not provided.

11.10. A complaint relating to the operation of the Platform is submitted to the Operator through the support section or to [email protected]. The review period is 15 working days.

11.11. Where the Client disputes a transaction directly through the issuing bank, the Operator provides the acquiring bank with the documents and information relating to the transaction within the periods established by the bank and by the payment system rules. The Client undertakes to submit a complaint to the Operator in the manner set out in clause 11.10 before applying to the bank.

11.12. The Client must keep the proportion of refunds and disputed transactions at a level that does not breach the requirements of the acquiring bank. Systematically initiating unfounded disputes constitutes a material breach of this Offer.

12. Non-payment, grace period and suspension

12.1. If a card payment fails, the Operator retries the charge and notifies the Client by email and in the Platform interface.

12.2. Grace period. From the date on which the paid Billing Period ends, the Client is granted a grace period of 7 calendar days, during which access is retained in full and a notice of the need for payment is displayed in the interface.

12.3. Restricted mode. On expiry of the grace period access is restricted: the receipt of new enquiries through Channels and the operation of artificial intelligence are suspended; reading and export of data are retained.

12.4. Suspension. On expiry of 30 calendar days from the end of the paid Billing Period the Workspace is suspended. Access for data export is retained for 30 calendar days from the date of suspension.

12.5. Data is not deleted immediately. If, on expiry of the export period specified in clause 12.4, payment has not resumed and the Client has not terminated the agreement, the agreement is deemed terminated on that date. The retention and deletion periods established by the Privacy Policy (Section 10) run from that date.

12.6. Payment of the outstanding amount at any time before the data is deleted restores access in full.

13. Client data and personal data

13.1. The content of the Workspace belongs to the Client. The Operator acquires no rights in the Client’s conversations, tickets, files, knowledge base or other data, other than the right to process them in order to provide the service.

13.2. In respect of End User data, the Client is the personal data operator and the Operator is a processor acting on the Client’s instructions. The terms of processing are set out in the Data Processing Agreement, which forms an integral part of this Offer.

13.3. The Client warrants that it has a lawful basis for processing the data of its End Users, has published its own privacy notice and has obtained the necessary consents, including for advertising messages.

13.4. The Client undertakes to comply with the rules of the Channels it connects, as established by their providers, including restrictions on message broadcasting.

13.5. Localisation and cross-border transfer. Biometric data, genetic data and data of users of services of telecommunications operators of the Republic of Uzbekistan are processed and stored in databases within the territory of the Republic of Uzbekistan and are not transferred outside it. The Platform is not intended for the processing of biometric or genetic data. Other personal data may be processed outside the Republic of Uzbekistan where one of the conditions of Article 27-1 of the Law “On Personal Data” is met; the basis relied upon and the list of recipients are set out in the Privacy Policy, Section 8, and Annex 2 to the Data Processing Agreement.

13.6. Processing by the Operator for its own purposes — registration, billing, support, security, anonymised analytics — is governed by the Privacy Policy.

13.7. The Operator does not use the content of a Client’s Workspace to train artificial intelligence models and does not transfer it to other Clients.

14. Support access and activity log

14.1. A member of the Operator’s staff may log in to a Client’s Workspace in order to resolve a fault. Such access:

• is never carried out covertly — a permanent banner indicating a support session is displayed in the Workspace interface;
• is recorded in a log stating the employee, the Workspace, the start and end time and the reason (the enquiry number);
• is granted only where the Client has raised an enquiry or in order to resolve an incident of which the Client is notified.

14.2. The Platform maintains an administrative action log (audit log) in the Client’s Workspace. The log is available to the Client and cannot be altered.

14.3. The Client may request from the Operator an extract from the support session log for its Workspace.

15. Service level (SLA)

15.1. The Operator ensures availability of the Platform of at least 99.5% in a calendar month.

15.2. The following are excluded from the calculation of unavailability: planned works of which the Client has been given at least 24 hours’ notice; failures on the Client’s side, of its equipment or its Internet service provider; failures of external services — providers of communication Channels, artificial intelligence models, payment systems, telecommunications operators; force majeure.

15.3. Planned works are carried out during hours of minimum load.

15.4. Where the availability indicator is not met, the Operator extends the paid Billing Period in proportion to the period of unavailability. No monetary payments are made.

15.5. Support channels and response times under each Tariff are set out in Annex 3 to this Offer.

16. Client obligations and prohibited use

16.1. The Client undertakes to provide accurate information and to use the Platform in accordance with the legislation of the Republic of Uzbekistan and this Offer.

16.2. The Client is prohibited from:

• using the Platform to send messages without a lawful basis, including bulk messages to persons who have not given consent;
• transferring through the Platform data for whose processing there is no lawful basis;
• placing or transferring through the Platform materials whose circulation is prohibited by law;
• using the Platform for fraud or phishing or to obtain card details, passwords or one-time codes from End Users;
• copying, decompiling or modifying the Platform, circumventing technical restrictions and limits, or carrying out automated data collection without the Operator’s written permission;
• reselling access to the Platform to third parties otherwise than on the partner terms in Section 18;
• creating multiple accounts in order to circumvent free Tariff limits;
• taking actions that place an excessive load on the Platform’s infrastructure.

16.3. The Client must, at the Operator’s request, provide licences, permits and other authorising documents where its activity requires them, within 3 working days of the date of the request.

16.4. The Client shall notify the Operator of a change in the nature of its activity and in the list of services it provides at least 5 working days before such a change, where it affects the information provided on registration.

16.5. Breach of clauses 16.2–16.4 constitutes grounds for suspension of access in the manner set out in Section 21.

17. Custom domain and white label

17.1. By default a Workspace is used through the AKA Connect application at web.akaconnect.uz, where its name forms part of each User’s login.

17.2. On Tariffs where this is provided for, the Client may connect a custom domain. The Client ensures it holds rights in the domain and creates the required DNS records; the Operator issues and renews the SSL certificate.

17.3. White label — provision of the interface without Platform branding, with the Client’s logo, colours and email templates — is provided as an Add-on on Tariffs where this is provided for.

17.4. Connecting a custom domain or white label does not change the allocation of personal data processing roles: the Operator remains a processor acting on the Client’s instructions, and the Client remains the operator in respect of its End Users.

17.5. Where white label is used, the Client must ensure that its own terms and privacy notice are available to its End Users.

18. Partner programme and acting on behalf of clients

18.1. The Operator may offer partner, referral and agency terms. The terms of participation are published separately and do not modify this Offer as regards relations with the Client.

18.2. Agency mode. A Client managing the Workspaces of other persons (an agency, integrator or reseller) must:

• hold a written mandate from each such person;
• ensure that such person has itself accepted the terms of this Offer, or that the Client is authorised to accept them on its behalf;
• not use the data of one managed Workspace in the interests of another.

18.3. The Operator may request confirmation of the Client’s authority in respect of the Workspaces it manages.

19. Intellectual property

19.1. All rights in the Platform, its software code, design, interfaces, the AKAConnect and AKA Support trade marks and the documentation belong to the Operator. The Client is granted a limited, non-exclusive, non-transferable right of use for the term of the agreement.

19.2. Rights in content uploaded by the Client remain with the Client. The Client warrants that it holds the rights in such content and grants the Operator the right to use it to the extent necessary to provide the service.

19.3. The Client grants the Operator the right to mention its name and logo in the Platform’s client list. The Client may withdraw this permission by written notice.

19.4. Suggestions and comments made by the Client on the development of the Platform may be used by the Operator without remuneration.

20. Liability

20.1. The Client is liable to its End Users for the quality of service, for the content of messages and for the performance of its obligations. The Operator is not a party to those relations.

20.2. The Operator is not liable for: the content of the Client’s data; the actions of the Client’s Users; failures of external services — providers of communication Channels, artificial intelligence models, payment systems, telecommunications operators, Internet service providers; the Client’s loss of profit and indirect losses.

20.3. The Operator is not liable for the content of replies generated by artificial intelligence. The Client must define the scope of application of artificial intelligence, ensure that an enquiry can be transferred to a human employee and review replies in cases where the cost of error is material.

20.4. The Operator’s aggregate liability to the Client is limited to the amount actually paid by the Client for the 3 months preceding the event giving rise to the claim.

20.5. The limitation in clause 20.4 does not apply where its application is not permitted by law, including in relations with a Client that is a natural person within the meaning of clause 2.8.

20.6. The Client shall indemnify the Operator for losses and expenses arising from third-party claims caused by the Client’s breaches, including in relation to rights in content, personal data processing and the rules of communication Channel providers.

21. Suspension and termination

21.1. The Client may terminate the agreement at any time by closing its account in the Platform interface. Refunds are governed by Section 11.

21.2. The Operator may suspend access immediately where: the Platform is used for fraud or phishing; materials whose circulation is prohibited are distributed; actions threaten the operability or security of the Platform; an authorised body so requires.

21.3. In the case of other breaches the Operator notifies the Client and allows a period for remedy of 10 working days. If the breach is not remedied, the Operator may suspend access and terminate the agreement unilaterally.

21.4. Suspension for non-payment is carried out in the manner set out in Section 12.

21.5. On termination of the agreement the Client may export its data within 30 calendar days of the date of termination.

21.6. Termination does not release the Client from the obligation to pay for the service actually provided and for volume consumed above a limit.

22. Force majeure

22.1. The Parties are released from liability for non-performance caused by force majeure: natural disasters, military action, prohibitive acts of state bodies, mass failures of communications and power supply, large-scale cyberattacks, state-level restrictions on network access.

22.2. A Party must notify the other within 3 calendar days of the circumstances arising.

22.3. If the circumstances continue for more than 30 calendar days, either Party may terminate the agreement.

23. Amendment of terms

23.1. The Operator may amend this Offer. The new version is published on the Platform’s website stating the date on which it takes effect and is permanently available to the Client in full.

23.2. The Client is notified of changes at least 30 calendar days before they take effect, in accordance with Article 13 of the Law of the Republic of Uzbekistan “On Electronic Commerce”. Continued use of the Platform constitutes agreement to the new version. If the Client does not agree, it may terminate the agreement.

23.3. Changes do not apply to a Billing Period already paid for.

24. Dispute resolution and governing law

24.1. The governing law is the law of the Republic of Uzbekistan.

24.2. Disputes are resolved by negotiation. A pre-action complaint procedure is mandatory; the period for responding to a complaint is 15 working days.

24.3. Where settlement is not possible, the dispute is referred to the competent economic court at the Operator’s location. For a Client that is a natural person within the meaning of clause 2.8, the jurisdiction rules established by consumer protection legislation apply.

25. Final provisions

25.1. The Privacy Policy and the Data Processing Agreement form integral parts of this Offer.

25.2. If any provision of this Offer is held invalid, this does not affect the validity of the remaining provisions.

25.3. This Offer is drawn up in the state language. The Russian and English versions are provided for the Client’s convenience; in the event of a discrepancy, the version in the state language prevails.

26. Operator’s details

Full name: «AKACORP GLOBAL TECH» mas’uliyati cheklangan jamiyati

Short name: AKACORP GLOBAL TECH LLC

Name in English: “AKACORP GLOBAL TECH” Limited Liability Company

Legal form: limited liability company (code 152)

TIN/STIR: 312414442

Date of state registration: 08.09.2025

Registering authority: Public Services Centre

Principal activity: 58290 — other software publishing

Registered address: Farg’ona viloyati, Farg’ona shahri, Mash’al MFY, Mustaqillik shoh ko’chasi, 3S-uy

Telephone: +998 50 744 41 31

Website: akaconnect.uz

Email: [email protected]

Bank details are stated on the invoice issued to the Client.

Annexes

• Annex 1. Tariffs, limits and prices for volume above a limit (the pricing page of the Platform’s website)
• Annex 2. List of roles and scope of rights
• Annex 3. Support rules and response times by Tariff
• Annex 4. Privacy Policy
• Annex 5. Data Processing Agreement