Link AKA Connect to your ecosystem

Seamlessly integrate with the tools you already use. Unify your workflows, data and customer conversations in one platform.

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Smooth Connectivity

Connect your favorite apps in just a few clicks. No code needed

Secure & Reliable

Enterprise-grade security with encrypted data transfers at all times

Real-time Sync

Keep your data and conversations always up to date across all tools

Custom Integrations

Use our API & Webhooks to build completely custom connections

Powerful Integrations

Centralized.
Connected. Powerful.

Messaging Channels

Receive and reply to customer messages from any messenger directly in one inbox. No more switching between apps — all conversations in one place.

+12 more

Email & Communication

Turn every email into a tracked ticket automatically. Connect your existing mailboxes, send transactional notifications and manage SLA — all without leaving AKA Support.

Productivity Tools

Send ticket notifications to Slack or Teams, attach support docs from Google Drive, link Notion pages to tickets. Your team stays in their flow while support runs in the background.

AKA Connect integrates with all the tools your team already relies on

Payment Gateways

Surface payment status, refund history and failed transaction details inside every support ticket. Resolve billing disputes and initiate refunds without leaving the conversation.

CRM Systems

Sync contacts, deals and customer history between your CRM and support tickets in real time. Give agents full context on every customer before they even say hello.

ERP Systems

Connect business-critical data — invoices, inventory, contracts — directly to support workflows. Route tickets to the right department based on ERP attributes automatically.

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Helpdesk & ITSM

Migrate from or run alongside your existing helpdesk. Sync tickets, comments and statuses bidirectionally so nothing falls through the cracks between systems.

Zendesk
Freshdesk
Jira Service
ServiceNow
Intercom

+5 more

E-commerce Platforms

Pull order data, shipment status and customer profiles straight into support tickets. Agents resolve issues faster when they see the full purchase context at a glance.