Robert Fox
I need a refund for my order
10:30
Powerful Features
Everything you need to deliver
exceptional support
AI Copilot — Suggested Reply
15:04
Sure, I can help you with that. Can you please share your order number?
Ticket Assigned
#45821
Active
Customer
Robert Fox
Type
Finance Team
Assigned To
Refund Request
Priority
High Priority
New ticket created
#45821
High Priority
View Ticket
Task list
Verify payment- Check order
Process refund
Notify customer
Alice Brown
Where is my order? I placed it 3 days ago.
15:04
just now
2
Nick Mirt
Can you check the status of my refund?
15:00
4 m
1
4509grand@gmail.com
Re: Invoice #8821 — Payment confirmation
14:52
12 m
@corporation_official
Hi! Do you ship internationally?
14:04
1 h
1
Messaging
Omnichannel Inbox
Manage all conversations from Telegram, WhatsApp, Email, Instagram, Web Chat, and more in one unified workspace. Never miss a message across any channel.
All channels in one view- Smart conversation assignment
- Collision detection — no double replies
- Full conversation history across channels
+12 more
Core AI
AI-Powered Support
- Intent Detection
- Auto Reply
- Context Aware
- Multi-language
AI understands customer intent and answers common questions instantly. Reduce agent workload by automating repetitive queries while maintaining high-quality, consistent responses.
80%
Queries handled automatically
3×
Faster first response time
24/7
AI works around the clock
60%
Reduction in agent workload
Alice Brown
I still haven't received my order and it's been 5 days already.
Could you share your order number so I can check?
Alice Brown
Order #92017
AI Copilot — Suggested Reply
15:04
"I found your order #92017. It's currently in transit and estimated to arrive by tomorrow, August 31. I'll send you the tracking link right away. Apologies for the wait!".
Use reply
Edit first
Regenerate
AI Assistant
AI Copilot
Real-time suggested replies for agents based on conversation context. Speed up responses while maintaining your brand voice and keeping full human control.
- Reads full conversation context
- Suggests replies in your brand tone
- One-click to send or edit
- Learns from your knowledge base
Insights
Analytics & Reports
Real-time insights on team performance, SLA compliance, CSAT scores and AI automation rates. Make data-driven decisions and continuously improve your support quality.
MonTueWed
ThuFriSatSun
94%CSAT score
91%SLA Met
Last 7 days
More powerful capabilities
Everything your team needs to run support operations smoothly
OCR & Image Parsing
Extract data from screenshots, receipts, invoices and documents automatically
Smart Routing
Route tickets to the right agent based on skills, priority and workload. Eliminate manual triage
Task Management
Break tickets into tasks, assign them, track progress and collaborate internally
Knowledge Base
Build a smart knowledge base that AI uses to deliver accurate responses
SLA Management
Set SLA policies, track response & resolution times and never miss a deadline
Smart Ticketing
Convert conversations into structured tickets with priority, type and assignee. Never lose track of a customer issue
